NO TOUR, NO FEE! Family Owned & Operated Since 1996 • 3,000+ Five-Star Reviews • TripAdvisor 94/100
Cruise travel is unpredictable. Ships divert, weather happens, itineraries change. Our guarantee means you never lose a dollar because of circumstances outside your control.
NO TOUR, NO FEE | 100% Guaranteed
This policy has been in place since the day we opened in 1996. It has never changed.
No fine print. No asterisks. Here is exactly what qualifies for a full refund.
Ship diverts to a different port?
Full refund.
Bad weather cancels your tour?
Full refund.
Cruise line changes your itinerary last minute?
Full refund.
You cancel 48+ hours before the tour?
Full refund.
Port schedule shifts and you miss the start time?
Full refund.
Mechanical issue or safety concern on our end?
Full refund.
If your cruise ship does not dock in Cozumel for any reason (weather, mechanical, itinerary change), you owe us nothing. We track ship arrivals and proactively issue refunds.
Cruise lines sometimes swap ports at the last minute. If your ship is redirected to a different destination instead of Cozumel, your booking is automatically cancelled and refunded in full.
If severe weather makes it unsafe to operate your tour, whether by our judgment or a port authority decision, you receive a complete refund. Safety always comes first.
If the cruise line changes your port call times so severely that your tour is no longer feasible, we refund you entirely. You are never penalized for your cruise line's decisions.
We track cruise ship arrivals daily. If your ship does not dock or is significantly delayed, we identify affected bookings proactively. You do not need to call us.
For ship diversions and port cancellations, refunds are initiated automatically as soon as we confirm the schedule change. No claim needed from you.
Refunds post back to your original payment method within 5 to 10 business days depending on your bank. You will receive a confirmation email from us.
If you have any questions about a refund or want to check the status, email us at contact@cozumelcruisetours.com. We respond within 24 hours.
“We believe in earning your trust before earning your business.”
Our NO TOUR, NO FEE policy is not a marketing slogan. It is the foundation of how we have operated every single day since 1996. Over 3,000 guests have booked with confidence because of this guarantee.
Browse our 22+ tours and book knowing your money is completely protected. No risk. No stress. Just an incredible day in Cozumel.
NO TOUR, NO FEE guarantee | full refund if your ship doesn't dock
